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Privacy

Rest Assured® Notice of Privacy Practices for Medical Information
Rest Assured® Website Privacy Practices

Rest Assured® Notice of Privacy Practices for Medical Information

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION.  PLEASE REVIEW IT CAREFULLY.

Rest Assured® local providers and affiliates are required by law to maintain the privacy of your health information and to provide you with notice of its legal duties and privacy practices with respect to your health information. If you have questions about any part of this notice or if you want more information about the privacy practices at the location where your services are provided, please contact the Executive Director of that operation.

Effective Date of This Notice:  April 14, 2003

I.  How Rest Assured® Operations may Use or Disclose Your Health Information

Your local Rest Assured® providers or affiliates collect health information about you and store it in a chart, which is your medical record. We need this information to provide you with quality care and to create a record of the care and services you receive. Your local Rest Assured® provider or affiliate is committed to protecting the privacy of your health information.  The law permits this operation to use or disclose your health information for the following purposes:

1.  Treatment.  We may use medical information about you to provide you with medical treatment or services.  We may disclose medical information about you to doctors, psychologists, pharmacists, nurses, social workers, therapists, technicians, or other personnel involved in providing services to you.  Different departments of the operation may also share medical information about you in order to coordinate the different services you need.

2.  Payment.  We may use and disclose medical information about you so Rest Assured® or other providers that provide treatment and services to you can submit claims, and receive payment, for the treatment and services from you, your insurance company, a third party, Medicaid or other payor sources.  To the extent possible, our staff and outside contractors or consultants will make reasonable efforts to assure that the use and disclosure of your personal health information is conducted in a secure and confidential manner.

3.  Regular Health Care Operations.  Your local Rest Assured® provider or affiliate may use and disclose medical information about you for business purposes.  These uses and disclosures are necessary to manage the operation and to monitor your quality of care.  For example, we may use personal health information to evaluate your local Rest Assured® provider’s or affiliate’s services, including the performance of our staff.  We may also use personal health information for training purposes or to develop new policies, procedures, or programs that may benefit you or other individuals we support.  Your medical information may be shared with survey reviewers and other accreditation bodies in accordance with current and on-going operating procedures.

4.  Information provided to you.  We may share information with you or your personal representative in order to assist you with making informed decisions regarding your health care needs.

5.  Notification and communication with family.  We may disclose your health information to notify or assist in notifying a family member, your personal representative or another person responsible for your care about your location, your general condition or in the event of your death.  If you are able and available to agree or object, we will give you the opportunity to do so prior to making this notification.  If you are unable or unavailable to agree or object, our health professionals will use their best judgment in communication with your family and others.

6.  Required by law.  As required by law, we may use and disclose your health information as described below:

a.  Public health.  We may disclose your health information to public health authorities for purposes related to:  preventing or controlling disease, injury or disability; reporting child abuse or neglect; reporting domestic violence; reporting to the Food and Drug Administration problems with products and reactions to medications; and reporting disease or infection exposure.

b.  Health oversight activities.  We may disclose your health information to health agencies during the course of audits, investigations, inspections, licensure and other proceedings.

c.  Judicial and administrative proceedings.  We may disclose your health information in the course of any administrative or judicial proceeding as required by a court order or subpoena.

d.  Law enforcement.  We may disclose your health information to a law enforcement official for purposes such as identifying or locating a suspect, fugitive, material witness or missing person, complying with a court order or subpoena and other law enforcement purposes.

e.  Deceased person information.  We may disclose your health information to coroners, medical examiners and funeral directors.

f.  Public safety.  We may disclose your health information to appropriate persons in order to prevent or lessen a serious and imminent threat to the health or safety of a particular person or the general public.

g.  Specialized government functions.  We may disclose your health information for military, national security, and prisoner purposes.

h.  Worker’s compensation.  We may disclose your health information as necessary to comply with worker’s compensation laws.

In all cases we will make reasonable efforts to assure that only the minimum necessary health information will be disclosed to accomplish the above purposes.
 
II. When a local Rest Assured® Provider or Affiliate May Not Use or Disclose Your Health Information

Except as described in this Notice of Privacy Practices, your local Rest Assured® provider or affiliate will not use or disclose your health information without your written authorization.  If you do authorize your local Rest Assured® provider or affiliate to use or disclose your health information for another purpose, you may revoke your authorization in writing at any time.

III. Your Health Information Rights

1.  You have the right to request restrictions on certain uses and disclosures of your health information.  Your local Rest Assured® provider or affiliate is not required to agree to the restriction that you requested.  We ask that such requests be made in writing. Appropriate forms may be obtained from your local service provider.  Please contact the Executive Director where your services are provided.

2.  You have the right to inspect and copy your health information.

3.  You have a right to request that your local Rest Assured® provider or affiliate amend your health information that is incorrect or incomplete.  The provider or affiliate is not required to change your health information and will provide you with information about denial and how you request a review.  We ask that such requests be made in writing.  Appropriate forms may be obtained from your local service provider.

4.  You have a right to receive an accounting of disclosures of your health information made by your local service provider, except that the operation does not have to account for the disclosures described in parts 1 (treatment), 2 (payment), 3 (health care operations), 4 (information provided to you), 5 (information provided to family members and close personal friends) and 6g (certain government functions) of section I of this Notice of Privacy Practices.  Your local service provider or affiliate also does not have to maintain an accounting of uses and disclosure made pursuant to a written authorization signed by you or your personal representative.

5.  You have a right to a paper copy of this Notice of Privacy Practices.

If you would like to have a more detailed explanation of these rights or if you would like to exercise one or more of these rights, contact your local operation’s Executive Director.

IV. Changes to this Notice of Privacy Practices

Your Rest Assured® provider or affiliate reserves the right to amend this Notice of Privacy Practices at any time in the future, and to make the new provisions effective for all information that it maintains, including information that was created or received prior to the date of such amendment.  Until such amendment is made, the operation is required by law to comply with this Notice. 

Revised notices will be communicated via the Rest Assured® website, through local operations publications, meetings, or other distribution channels.

V.  Complaints

Complaints about this Notice of Privacy Practices or how your local Rest Assured® provider or affiliate handles your health information, must be in writing and directed to:

Deena G. Ombres, Associate General Counsel & Privacy Officer
Rest Assured, LLC®

2000 Greenbush Street
P.O. Box 6449
Lafayette, IN  47903

For further information about this process, call 502.394.2387.  This number is not to be used to register a complaint, as complaints must be submitted in writing as stated above.  We will not retaliate in any way if you choose to file a complaint with us or with the U.S. Department of Health and Human Services.

If you are not satisfied with the manner in which this office handles a complaint, you may submit a formal complaint to:

Department of Health and Human Services
Office of Civil Rights

Hubert H. Humphrey Bldg.
200 Independence Avenue, S.W.
Room 509F HHH Building
Washington, DC  20201

You may also address your compliant to one of the regional Offices for Civil Rights.  A list of these offices can be found online at http://www.hhs.gov/ocr/office/about/rgn-hqaddresses.html.

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Rest Assured® Website Privacy Practices

Rest Assured® respects your privacy and wants you to feel comfortable using our site as a method of communication with us. The purpose of this privacy policy is to explain how we use the information collected on our site and to assure you that any information you submit to us will be used only for its intended purpose.

If you have any questions about this policy please contact us at:

Rest Assured, LLC®
2000 Greenbush Street
P.O. Box 6449
Lafayette, IN 47903
877.338.9193


Information Automatically Collected

When you visit our site, our servers automatically store the following information about your computer in log files:

  • Your IP address
  • Your browser and version
  • Your operating system
  • The date and time of your visit
  • The site from which you came (If you came from a search engine, the search words you used to find our site are also stored.)

This information cannot be used to identify specific individuals, and is only used for:

  • Anonymous user analysis
  • Research and development

Cookies

Our site does NOT use cookies. When you visit our site, we do not send any information to be stored on your computer’s hard drive.

Information You Submit

When you send us electronic mail, thereby disclosing your e-mail address, we do not sell or disclose any of this information to third parties.

When you request information through our site, we use your personal and business information only for the purpose it was submitted for. We do not sell or disclose any of this information to third parties.

Policy Updates

As we add new content and functionality to our site, our privacy policy will be revised to include details about the use of any new information being collected. Any revisions to our policy will not reduce the amount of protection accorded to any visitor information collected in the past. Please review our policy frequently to ensure that you have the most current information.

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